The use of return on investment (ROI) is at an all-time high in all areas of talent management and development. The practice is especially pertinent to the ever-changing landscape of technology-enabled learning.
This session will describe ROI methodology and how to apply it to learning delivered through technology. It will highlight ROI studies based on Measuring ROI in Learning and Development: Case Studies From Global Organizations and Measuring the Success of Learning Through Technology: A Step-by-Step Guide for Measuring Impact and ROI.
After attending this discussion, participants should be able to:
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Patti Phillips is president and CEO of the ROI Institute and a recognized expert in measurement and evaluation. Clients include Fortune 500 companies, federal and state government agencies, and nongovernmental organizations. She is a faculty member at the United Nations System Staff College in Turin, Italy, where she teaches ROI methodology and results-based measurement. She also serves as professor of practice for The University of Southern Mississippi’s PhD in human capital development program and as principal research fellow at The Conference Board.
Patti has written and edited numerous books and articles on the topics of measurement, evaluation, and ROI. Recent publications include Making Human Capital Analytics Work; Measuring the Success of Learning Through Technology; Measuring Return on Investment in Environment, Health, and Safety; Measuring the Success of Sales Training; Measuring the Success of Organization Development; and Measuring ROI in Healthcare.
