Webvent

Aligning Employee Experience, Engagement, and Customer Loyalty

Wednesday, November 9, 2022 2:00pm - 3:00pm EST

Host: Association for Talent Development
By: Jeff Becker, Director of Corporate Learning Solutions, American Management Association International
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Organizations are struggling with unprecedented challenges from inflation, supply chain issues, and most importantly a shifting labor force. To combat these areas, companies must focus on the links between employee experience, engagement, and customer loyalty. This session will explore the importance of all three levels and how to align them to maximize retention, growth, and consistent customer loyalty.

During this webinar, you will learn:

  • Clear delineation of customer experience from customer engagement and its impact on customer experience and loyalty
  • Management’s role in supporting employee growth, retention, and productivity
  • How organizations use learning strategies to drive market differentiation and employee loyalty      

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Presenter

Jeff Becker
Jeff Becker

Director of Corporate Learning Solutions, American Management Association International

Jeff Becker is AMA’s Director of Corporate Learning Solutions and has over 20 years’ experience in sales generation, leadership development, coaching and corporate education. Prior to joining AMA, Jeff worked in human resources, operations and sales where he consulted and developed executive to mid-level management and frontline associates on change management, strategy implementation, and performance management. He is also an accomplished public speaker and has a passion for helping others learn, while influencing behaviors to drive performance.


Sponsors

  • OpenSesame