eGain #1 knowledge-powered automation platform for customer engagement automates and orchestrates customer engagement across touch points. Powered by AI and analytics, our secure cloud solution delivers personalized digital-first experiences, quick business value, and easy innovation. Visit www.eGain.com for more info.

eGain Conversation Hub™:

The platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, powers eGain Conversation Hub. Using the Conversation Hub, businesses can automate customer conversations over various channels including the messaging channels with eGain Virtual Assistant™ or a third-party chatbot.

eGain Knowledge Hub™:

eGain Knowledge Hub™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

eGain Analytics Hub™:

eGain Analytics Hub makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.