Margaret Driscoll is a project manager for IBM Global Services, global process services practice. She is the author of Web-Based Training, and co-author, with Saul Carliner, of Advanced Web-Based Training Strategies. She is a featured speaker at national and international training events. Her work has appeared in Training Magazine, T+D magazine, Chief Learning Officer magazine, and Michael Allen’s Online Learning 2009 Yearbook. Margaret has taught at the University of Massachusetts Boston; Suffolk University; and Teachers College, Columbia University, and is a reviewer for InSite papers.