Jonathan Smith joined BB&T University, the Bank's learning and development organization, in 2010, and is a charter member of the University's Performance Architecture team. Including his role at BB&T, Jonathan has over ten years of human performance improvement experience. His professional portfolio includes consulting clients such as Whirlpool, Genentech, Toyota, and Kraft Foods. Jonathan holds a Master of Business Administration from Wake Forest University's Babcock Graduate School of Management. He received a Bachelor of Arts in Film and Digital Media from Baylor University in 2003.