For over 35 years former Disney leader J. Jeff Kober has been in the trench, providing training and development solutions for the private, public and non-profit sectors. Such activities have been as diverse as providing leadership development for corporate executives at GE to removing red tape with federal agencies, to helping improve customer service at Starwood resort hotels globally. Jeff is the leading authority on Disney best practices with books like "The Wonderful World of Customer Service at Disney", and "Disney, Leadership & You".