Joseph Grenny is the four-time New York Times best-selling co-author of Change Anything, Crucial Conversations, Crucial Confrontations, and Influencer. He is also the co-founder of VitalSmarts, an innovator in corporate training and organizational performance. VitalSmarts has consulted with more than 300 of the Fortune 500 companies and trained more than 800,000 people worldwide. www.vitalsmarts.com