It’s no secret — in recent years, law firms have made some fairly significant structural changes. For example, some firms have brought in external executives from other industries to help manage operations. Others are also implementing Six Sigma and Lean Six Sigma practices. The results? Eliminated redundancies, increased profitability and higher client satisfaction. So what is Six Sigma? And can it help you streamline processes and get results at your firm? Erin Brereton tackles all things Six Sigma in this month’s cover feature.